Self Storage Shoreditch Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Shoreditch provides self storage units and related services, including any associated transport or removal assistance within our service area. By making a booking, using our facilities or arranging associated services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation entering into an agreement with Self Storage Shoreditch for storage or related services.
Facility means the storage premises operated by Self Storage Shoreditch.
Unit means the individual storage unit, container or designated space allocated to the Customer.
Services means the provision of storage Units and any related services, which may include assistance with removals, loading, unloading or transport within our service area, where offered.
Agreement means the contractual arrangement between the Customer and Self Storage Shoreditch comprising these Terms and Conditions and any written confirmation or schedule provided at the time of booking.
2. Scope of Services
Self Storage Shoreditch provides secure self storage Units for personal, household, business and commercial items, together with ancillary services that may include collection, delivery and handling support. Any additional services are provided at our discretion and are subject to separate charges and availability.
We do not provide insurance advice and do not act as an insurer. Customers are responsible for ensuring that suitable insurance cover is in place for all goods stored or transported in connection with our Services.
3. Booking Process
Bookings for storage Units and any associated removal or transport services can be made by completing our booking process, which may be conducted online, in person or through other agreed means. A booking is only confirmed when we have accepted it and provided written confirmation such as a booking reference, confirmation document or signed Agreement.
The Customer must provide accurate and complete information at the time of booking, including their full name, address, payment details, anticipated storage period and any special requirements. We reserve the right to request identification and proof of address before granting access to a Unit or commencing any Services.
All bookings are subject to availability. We may refuse or cancel a booking at our reasonable discretion, including where we suspect fraudulent activity, misuse of the Facility or a breach of these Terms and Conditions.
4. Commencement and Duration of Storage
The Agreement for storage commences on the start date set out in the booking confirmation or when the Customer is first granted access to the Unit, whichever is earlier. The Agreement will continue on a rolling basis, typically monthly, unless a fixed term is agreed in writing or the Agreement is terminated in accordance with these Terms and Conditions.
The minimum storage period, if any, will be notified to the Customer at the time of booking. Early termination within any minimum term may result in additional charges, as set out in the booking documentation or our current tariff.
5. Payments and Charges
The Customer agrees to pay all charges relating to storage and any associated services in accordance with the rates and payment schedule provided at the time of booking. Unless stated otherwise, storage fees are payable in advance, and any removal, transport or handling charges are payable either in advance or on completion of the relevant service.
Payments may be made by any method that we accept, such as credit or debit card, bank transfer or other electronic methods, as notified to the Customer. By providing payment details, the Customer authorises us to take recurring payments for ongoing storage and agreed services until the Agreement is properly terminated and all amounts due are paid in full.
All fees are quoted inclusive or exclusive of value added tax, depending on the information provided at the time of booking. If any taxes or government charges are introduced or varied, we reserve the right to adjust fees accordingly and will notify Customers of any changes where required by law.
If a payment is late or fails, we may apply late payment fees or interest at the rate permitted by law. We may also suspend access to the Unit or withhold performance of any removal or transport services until all outstanding amounts are settled.
6. Security Deposits
We may require a security deposit as part of the booking process. The amount of any deposit will be notified to the Customer. The deposit is held as security against unpaid charges, damage to the Facility, Unit or equipment, or breaches of this Agreement.
Subject to any lawful deductions, the deposit will be refunded after the Customer has vacated the Unit, removed all goods, settled all outstanding sums and returned any access devices provided. Refunds will be processed using the original payment method where reasonably possible.
7. Cancellations and Amendments
The Customer may cancel or amend a booking for storage or associated services by providing us with reasonable notice before the agreed start date. Any specific notice periods and charges for cancellations or amendments will be confirmed in the booking documentation or our current tariff.
If the Customer cancels at short notice, we may charge a cancellation fee or retain part of any advance payment to cover administrative costs, reserved capacity or arrangements made with removal staff or vehicles. Where the law grants the Customer statutory cancellation rights for distance or off premises contracts, those rights will apply in addition to these terms.
We reserve the right to cancel or amend a booking where necessary for operational, safety or legal reasons, including maintenance of the Facility, changes in applicable regulations or events beyond our reasonable control. Where we cancel without fault on the part of the Customer, we will refund any prepaid charges for Services that have not been provided.
8. Customer Responsibilities
The Customer is responsible for ensuring that all goods stored or transported are properly packed, secured and labelled. We are not responsible for disassembling or reassembling furniture or equipment unless specifically agreed as part of a removal or handling service.
The Customer must keep the Unit locked and secure using a suitable lock and must not allow anyone else to access the Unit unless expressly authorised. Access cards, keys or codes must be kept safe and must not be shared with unauthorised persons.
The Customer must ensure that their contact details are kept up to date and must notify us promptly of any change of name, address or payment details. Failure to maintain accurate details may result in missed notices, payment failures or access issues.
9. Prohibited Goods and Use of the Facility
The Customer must not store or allow to be stored in any Unit any of the following items or materials: explosives, firearms, ammunition or weapons; flammable or combustible materials other than household quantities of consumer products; chemicals, hazardous substances, toxic waste, asbestos or biological agents; perishable goods unless properly protected and agreed in advance; live animals or plants; illegal items or goods obtained unlawfully; or any items which, in our reasonable opinion, may pose a risk to the Facility, staff, other customers or the environment.
The Facility and Units may only be used for storage and permitted associated activities. The Customer must not carry out any kind of trade, manufacture, mechanical work or other business activity within the Unit without our prior written consent, and in all cases subject to applicable laws and regulations.
10. Waste and Environmental Regulations
The Customer is responsible for removing all waste, packaging and unwanted materials from the Unit and the Facility and must dispose of such items lawfully at their own cost. The Facility must not be used as a site for the disposal of household, commercial or construction waste.
The Customer must not leave waste, unwanted items or abandoned goods in communal areas, corridors, car parks or loading bays. Any unauthorised dumping or fly tipping may result in additional charges including the cost of removal, cleaning, and any environmental or regulatory penalties imposed on us as a result of the Customer’s actions.
Hazardous or regulated waste, including electrical equipment, batteries, chemicals, oils and similar materials, must be handled and disposed of in accordance with applicable environmental laws. The Customer will be responsible for any breach of such laws arising from goods stored, handled or disposed of in relation to their use of the Facility.
11. Access, Opening Hours and Conduct
Access to the Facility and Units will be available during advertised opening hours, which may be varied from time to time. We may, on occasion, restrict access temporarily for maintenance, security checks or other operational reasons. Where possible, we will provide reasonable notice of any significant access restrictions.
The Customer and any person accompanying them must behave responsibly and respectfully when on the premises. This includes following all safety instructions, not obstructing passageways or fire exits, and not causing nuisance, noise or disturbance to staff or other users of the Facility.
12. Liability and Limitation of Responsibility
Self Storage Shoreditch will take reasonable care to provide secure and well maintained storage facilities. However, we do not assume custody of the goods and do not accept liability for loss or damage to any items stored or transported, except to the extent required by law or expressly agreed in writing.
The Customer is strongly advised to obtain and maintain adequate insurance cover for all goods stored or handled in connection with our Services. Any assistance provided by our staff in packing, loading, unloading or handling items is provided without acceptance of liability for the condition of the goods unless otherwise stated in writing.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded. Subject to this, our total liability to the Customer for any claim arising out of or in connection with the Agreement shall not exceed the total fees paid by the Customer for the Services during the twelve month period immediately preceding the event giving rise to the claim.
We are not liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of anticipated savings arising out of or in connection with the provision of the Services or use of the Facility.
13. Non Payment, Lien and Sale of Goods
If the Customer fails to pay any amount due under this Agreement, we may exercise a lien over the goods stored in the Unit. This means we may refuse access to the Unit and goods until all outstanding sums, including storage fees, late payment charges and reasonable costs, are paid in full.
Where charges remain unpaid for a prolonged period, and after giving any notices required by law, we may sell or otherwise dispose of some or all of the goods in order to recover unpaid amounts and associated costs. Any surplus proceeds, after deduction of all amounts lawfully due, will be held for the Customer, provided that we are able to contact them using the last known contact details.
14. Termination of the Agreement
Either party may terminate the Agreement by giving the other party the period of notice specified in the booking documentation or, if no period is specified, by giving reasonable written notice. On termination, the Customer must remove all goods from the Unit, leave it clean and free of waste, and return all access devices.
We may terminate the Agreement with immediate effect if the Customer is in serious or persistent breach of these Terms and Conditions, including non payment of charges, storage of prohibited goods, illegal activity or behaviour that poses a risk to safety or security.
15. Data Protection and Privacy
We will collect and use personal information about the Customer for the purposes of managing bookings, providing Services, processing payments, preventing fraud and complying with legal obligations. Personal information will be handled in accordance with applicable data protection laws in the United Kingdom.
We may use CCTV and access control systems at the Facility for security and operational purposes. Footage and records may be shared with law enforcement or regulatory authorities where required or permitted by law.
16. Changes to these Terms and Conditions
We may amend these Terms and Conditions from time to time, for example to reflect changes in our services, legal requirements or industry practice. Updated terms will be made available at the Facility or through our usual communication channels. Where changes materially affect existing Customers, we will provide reasonable notice. Continued use of the Services after any changes take effect will constitute acceptance of the updated terms.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement or the use of the Facility or Services.
18. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure or delay by us in enforcing any right or remedy shall not be considered a waiver of that right or remedy.
The Agreement is between Self Storage Shoreditch and the Customer. No other person shall have any rights to enforce any of its terms. The Customer may not assign or transfer their rights or obligations under the Agreement without our prior written consent.
These Terms and Conditions, together with any booking confirmation or written schedule, constitute the entire agreement between the parties in relation to the Services and supersede any previous agreements, arrangements or understandings, whether written or oral.
